Who we are

Our website address is: https://hormonesandwellness.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How We Use Your Information

We collect and use your personal information for the following purposes:

Healthcare Services

• Providing medical services and clinical care
• Managing your appointments and scheduling
• Communicating about your health and treatment
• Processing payments and insurance claims
• Maintaining your medical records
• Coordinating your care with other providers

Communications

• Sending appointment reminders via text message
• Providing care coordination information via SMS
• Sending wellness tips and health information
• Notifying you of promotions and special offers
• Responding to your inquiries and requests
• Sending administrative notifications

Quality Improvement

• Improving our services and website
• Analyzing how our services are used
• Training staff and quality assurance
• Complying with legal and regulatory requirements

Marketing

• Notifying you of new services
• Offering health promotion programs
• Sending wellness newsletters (email only)
• Providing information about special events

We use your data only for these stated purposes. We do not use your personal information for any other reason without your explicit consent.

================================================================================ SECTION 2: SMS OPT-IN DETAILS ================================================================================

Text Message (SMS) Opt-In and Communications

Opt-In Process

You may opt in to receive text messages from JCMD MEDICAL SERVICES INC DBA Florida Center for Hormones and Wellness (JCMD Medical Services Inc) by completing a form on our website that includes a checkbox to consent to SMS communications. Your consent is voluntary and not required to receive healthcare services.

When you opt in via our website form, we collect and record:

• Your phone number
• Your name
• Date and time of your opt-in (timestamp)
• Confirmation of which message types you agreed to receive

This information is stored securely and linked to your patient account for compliance and audit purposes.

Message Types

By opting in to SMS, you may receive the following types of messages:

1. Transactional Messages (Account-Related)

• Appointment reminders and confirmations
• Care coordination messages
• Test results and medical updates
• Account notifications
• Service updates

2. Promotional Messages (Marketing)

• Wellness tips and health information
• Special offers and promotions
• New service announcements
• Health education content
• Seasonal health information

Message Frequency

You will receive approximately 1-4 text messages per month. Message frequency may vary based on the season, promotions, and specific health information relevant to your care.

Opt-Out Process

You can opt out of SMS messages at any time by:

1. Replying “STOP” to any text message you receive from us
2. Contacting us directly by phone at [YOUR PHONE NUMBER]
3. Contacting us by email at [YOUR EMAIL ADDRESS]
4. Submitting a request through our website contact form

Once we receive your opt-out request, we will remove your phone number from our SMS list within 24 hours. You will no longer receive promotional SMS messages, though we may still send transactional messages if you have not specifically opted out of those.

Help Option

If you need help or have questions about SMS messages, you can reply “HELP” to any text message and we will provide support information.

Consent Documentation

All SMS opt-in consents are documented with:

• Timestamp of enrollment
• Phone number consented
• Message types agreed to
• Account holder confirmation
• Retention records for compliance

These records are maintained for audit purposes and to comply with HIPAA and A2P regulations.

================================================================================ SECTION 3: DATA SECURITY PRACTICES ================================================================================

Data Security and Protection Measures

Commitment to Security

JCMD MEDICAL SERVICES INC DBA Florida Center for Hormones and Wellness (JCMD Medical Services Inc) is committed to protecting your personal information and health data with the highest security standards. We implement comprehensive security measures to prevent unauthorized access, alteration, disclosure, or destruction of your information.

Encryption

• All data transmissions to and from our website are encrypted using HTTPS (SSL/TLS encryption)
• Sensitive personal information and health data are encrypted while stored in our database
• Phone numbers collected via forms are encrypted both in transit and at rest
• SMS data is encrypted and secured by our HIPAA-certified SMS service provider

Access Controls

• Access to patient information is restricted to authorized staff members only
• Staff members with access to patient data are trained on HIPAA requirements
• Access is logged and monitored for security purposes
• Multi-factor authentication is used for system access where available
• Employees sign confidentiality agreements

Firewalls and Monitoring

• Our website and systems are protected by firewalls
• Network traffic is continuously monitored for suspicious activity
• Intrusion detection systems alert us to potential security threats
• Regular security audits and penetration testing are performed

Data Retention

• We retain your information only as long as necessary for healthcare purposes
• Patient medical records are retained according to legal requirements
• SMS opt-in records are retained for minimum 6 years for compliance purposes
• Deleted information is securely destroyed using industry-standard methods
• You can request deletion of your phone number at any time

Backup and Disaster Recovery

• Patient data is backed up regularly to secure, encrypted locations
• Backup systems are tested regularly to ensure data integrity
• We maintain disaster recovery procedures to restore services if needed
• Backups are stored in secure, geographically separate locations

Third-Party Security

• Any third-party service providers handling your data are required to meet the same security standards as we do
• Business Associate Agreements are signed with all vendors handling PHI
• Third-party security is audited and verified regularly

Employee Training

• All employees receive HIPAA privacy and security training annually
• Staff handling patient data receive additional specialized training
• New employees complete security training before accessing systems
• Security awareness programs are provided to all staff

Incident Response

• We maintain detailed incident response and breach notification procedures
• Any suspected security incidents are investigated immediately
• Affected individuals are notified within 60 days of discovery if required
• Incidents are reported to appropriate authorities as required by law

Limitations

While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. By using our website and services, you acknowledge and accept these security limitations. We continuously work to improve our security practices.

================================================================================ SECTION 4: NO SHARING STATEMENT (*** MOST CRITICAL ***) ================================================================================

How We Protect Your SMS Data – No Sharing with Third Parties

CRITICAL COMMITMENT: Your phone number and all health information shared via text message are protected by strict confidentiality requirements. JCMD MEDICAL SERVICES INC DBA Florida Center for Hormones and Wellness (JCMD Medical Services Inc) does NOT share, sell, rent, or disclose your phone number or SMS-related data with any third parties. This is non-negotiable and fundamental to your privacy and HIPAA rights.

Phone Number Protection

• Your phone number is considered Protected Health Information (PHI) under HIPAA
• We do not sell or share your phone number with marketers, advertisers, or data brokers
• Your phone number is not disclosed to any company for any reason without your explicit written consent
• We do not use your phone number for any purpose other than SMS communications from JCMD MEDICAL SERVICES INC DBA Florida Center for Hormones and Wellness (JCMD Medical Services Inc)
• Your phone number remains your private information under our exclusive control

SMS Data Handling

• All SMS communications and related data are stored securely on encrypted systems
• SMS records are accessible only to authorized clinical and administrative staff
• SMS data is never sold, traded, or transferred to other companies
• SMS content and metadata are never shared with third parties
• Your SMS preferences and opt-in status are kept confidential

Authorized Access Only

The ONLY entity with access to your phone number for SMS delivery is our HIPAA-certified SMS service provider:

SMS Service Provider: [INSERT PROVIDER NAME]
Purpose: Sole purpose of delivering text messages on behalf of JCMD MEDICAL SERVICES INC DBA Florida Center for Hormones and Wellness (JCMD Medical Services Inc)

This service provider:

• Is HIPAA-certified and compliant
• Has signed a Business Associate Agreement (BAA) with us
• Can only use your phone number to deliver our SMS messages
• Cannot use your data for any other purpose
• Cannot share your data with anyone else
• Has the same security standards as we do

No Exceptions – Phone Number NOT Shared With

• ✗ Marketers or advertising companies
• ✗ Insurance companies (except for treatment billing)
• ✗ Pharmaceutical companies
• ✗ Research organizations
• ✗ Data brokers or data aggregators
• ✗ Social media platforms
• ✗ App developers
• ✗ Other healthcare providers (unless directly coordinating your care)
• ✗ Government agencies (except as required by law for legitimate purposes)
• ✗ Any other third party for any reason

Legal Requirements

The only exception to our no-sharing commitment is when required by law:

• Court orders or subpoenas
• Law enforcement investigations
• Public health emergencies
• Child abuse or elder abuse reporting
• Legitimate healthcare treatment coordination

Even in these rare cases, we share the minimum information necessary and only with authorized entities.

Your Control

• You control whether you provide your phone number – it’s completely optional
• You control what messages you receive by opting in/out
• You can withdraw consent and request deletion of your phone number anytime
• You have the right to know how your phone number is used
• You have the right to request deletion of your phone number at any time

Verification

If you have any concerns about how your phone number is being used, we will:

• Investigate immediately
• Provide you with documentation of how your data is stored and protected
• Explain any authorized access
• Take corrective action if any unauthorized sharing occurred
• Report any breaches to you within 60 days as required by law

Data Deletion Request

To request deletion of your phone number, contact us:

• Email:info@hormonesandwellness.com
• Phone: (407) 507-3837
• Address: 7505 West Sand Lake Rd Orlando, FL 32819
• Website Form: https://hormonesandwellness.com/contact-us/

We will delete your phone number from our system within 30 days of your request.